Guest Experience Front Desk & Admin Coordinator

The Boat Shop; Tafton (PA); On-site; USD 34,000 - 42,000; Full time

Job summary

The Boat Shop in Tafton, PA is seeking a dependable Front Desk & Administrative Coordinator to manage the front desk and support daily office operations across our marina, sales, service, storage and rentals. This role is customer-focused and requires strong communication, organization, and the ability to multi-task in a busy seasonal environment.

The ideal candidate will greet customers, answer calls, process payments, and help keep records accurate and up-to-date while collaborating with

Qualifications

• Previous receptionist, administrative, customer-service, or office experience is preferred.
• Strong communication and customer-service skills.
• Professional and friendly demeanor.
• Dependable, punctual, and organized.
• Comfortable using computers, email, phone systems, and office software.
• Able to learn new programs and company procedures.
• Strong attention to detail and accuracy.
• Able to prioritize tasks and remain calm in a busy environment.
• Comfortable working independently and as part of a team.

Responsibilities

• Greet customers and visitors and direct them to the appropriate department.
• Answer incoming phone calls, take accurate messages, and route calls appropriately.
• Respond to general customer questions by phone, email, text, and in person.
• Manage front desk activity and maintain a professional, welcoming reception area.
• Assist with scheduling, customer paperwork, data entry, filing, and document organization.
• Enter and update customer information in company systems.
• Receive payments and provide customers with receipts when needed.
• Assist with service, storage, slip, rental, and sales paperwork.
• Monitor shared email accounts and help ensure customer requests are directed to the correct employee.
• Track outstanding documents, forms, signatures, and customer information.
• Assist management and office staff with general administrative projects.
• Maintain confidentiality when handling customer, employee, and company information.
• Help keep daily office operations organized during the marina’s busy season.
• Perform other administrative and customer-service duties as assigned
• Perform general cleaning store organization.

Skills

Customer service

Reception

Communication

Time management

Attention to detail

Tools

Office software

Email systems

Job description

The Boat Shop in Tafton, PA is seeking a dependable Front Desk & Administrative Coordinator to manage the front desk and support daily office operations across our marina, sales, service, storage and rentals. This role is customer-focused and requires strong communication, organization, and the ability to multi-task in a busy seasonal environment.

The ideal candidate will greet customers, answer calls, process payments, and help keep records accurate and up-to-date while collaborating with