9050B-Front Desk

Bridgebayhouseboats; Redding (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Bridgebayhouseboats is seeking a Front Desk Clerk to join their team at Shasta Lake. This role includes processing motel and rental boat check-ins, managing reservations, and ensuring exceptional customer service. Candidates must have basic computer knowledge, cash handling skills, and be at least 18 years old.

The ideal candidate will thrive in a team environment and be detail-oriented. This is a key role for maintaining high guest satisfaction at our marina resort.

Qualifications

• Must be 18 years or older.
• Ability to work with guests positively and maintain satisfaction.
• Ability to concentrate on detail and follow-up.

Responsibilities

• Process motel and boat check-in/check-out.
• Confirm reservations and take deposits.
• Answer inquiries via phone, email, and web.

Skills

Basic computer knowledge

Customer service skills

Cash handling

Attention to detail

Teamwork

Job description

We are a marina resort on Shasta Lake specializing in Houseboat and watercraft rental. Our resort also offers a full service bar and restaurant, hotel accommodations at our Lodge, a retail store stocked with all the lake essentials, and a full service gas and fueling dock on the water. Apply Below to Join Our Team Today!

Description

Job Title: Front Desk Clerk
Department: –
Reports to: Director Of Guest Services

Position Prerequisites

• Basic computer knowledge
• Ability to work with guests in all areas with a positive approach
• Ability to concentrate on detail and follow‑up work while maintaining a high standard of guest satisfaction
• Ability to work as a team
• Ability to work with cash
• Must be 18 years or older

Purpose

Conduct tasks associated with motel, houseboat/small boat check‑in and contracting, and ensure quality customer service.

Major Duties

• Process motel, houseboat/small boat check‑in/check‑out
• Confirm reservations and take deposit information
• Answer phone, emails, and web inquiries in a timely manner
• Verify houseboat and small boat rates, and process contracts
• Communicate crew arrival of houseboat and small boat customers
• Answer inquiries and explain folio charges based on ending balance
• Cash/credit handling
• Posting accounts, including cash or credit accounts
• Post charges to accounts from other departments
• Check folio before entering charges to prevent duplicate posting
• Check hard copies, front and back, for extra charges such as linen packs, late charges, damage charges, and cleaning charges
• Understand phone/marine radio operations
• Perform clerical duties as required, including filing, typing, and calculation