Front Desk Assistant

Lake Shore Marina Inc; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A local marina in Chattanooga seeks a Front Desk Assistant who is friendly, organized, and reliable. The role requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities include greeting customers, assisting with rental bookings, and supporting daily operations. Must be available on weekends and be at least 21 years old. If you are passionate about boating and enjoy working in a team-oriented setting, apply for this exciting opportunity.

Qualifications

• Strong customer service and communication skills.
• Highly organized with great attention to detail.
• Comfortable using computers and POS systems.

Responsibilities

• Greet customers and guests with a professional attitude.
• Assist with boat rental bookings and scheduling.
• Support the General Manager with daily operations.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

POS system proficiency

Job description

Location: Lakeshore Marina, Chattanooga, TN
Position Type: Full-Time (Weekends Required)

Wednesday thru Sunday 9:00 am to 5:30 pm (Summer Time)

Monday thru Friday 9:00 am to 5:00 pm (Winter Time)

Job Summary

Lakeshore Marina is seeking a friendly, organized, and reliable Front Desk Assistant to be the face of our marina. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong attention to detail. You will play a key role in daily operations by assisting customers, supporting boat rental activities, and working closely with the General Manager to ensure smooth and efficient service.

Key Responsibilities:

Customer Service & Reception

• Greet customers, guests, and marina members with a welcoming and professional attitude
• Answer phone calls, emails, and in-person inquiries regarding slips, rentals, and services
• Provide accurate information about marina offerings, pricing, and availability
• Handle reservations, check-ins, and general customer support

Boat Rental Support

• Assist with boat rental bookings, scheduling, and check-out/check-in processes
• Review rental agreements and ensure all required documentation is completed
• Communicate with dock staff to coordinate rentals and ensure timely departures/returns
• Help maintain an organized and efficient rental workflow

Administrative & Operations Support

• Support the General Manager with daily operational tasks and special projects
• Maintain organized customer records, contracts, and files
• Monitor schedules, reservations, and marina occupancy
• Assist with inventory tracking, retail items, and office supplies

Point of Sale (POS) & Transactions

• Operate POS systems for retail, fuel, and rental transactions
• Process payments accurately (cash, card, etc.)

General Duties

• Keep the front desk, office, and retail areas clean and organized
• Communicate effectively with team members across departments
• Jump in where needed to support overall marina operations

Qualifications:

• Strong customer service and communication skills
• Highly organized with great attention to detail
• Comfortable using computers, POS systems, and basic software (Google Docs, etc.)
• Ability to multitask and stay calm in a fast-paced environment
• Positive attitude and team‑player mindset
• Previous receptionist, retail, hospitality, or marina experience is a plus

Requirements:

• Must be available to work weekends (required)
• Must be 21+ years old
• Ability to work peak summer hours and holidays
• Reliable transportation
• Ability to stand for extended periods and work both indoors and outdoors

What We’re Looking For

Someone who is:

• Friendly and welcoming (you are the first impression!)
• Proactive and willing to jump in wherever needed
• Detail-oriented and dependable
• Excited to be part of a fun, lake-life environment

If you are passionate about boating, enjoy working in a team-oriented environment, and are committed to providing excellent customer service, we encourage you to apply for this exciting opportunity at Lakeshore Marina.

5600 Lake Resort Terrace, Chattanooga, TN 37415