Guest-Experience Food Runner – Fast-Paced Casino Service

Seminole Hard Rock Support Services; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Runner to serve meals, prep dining areas and reset tables to ensure a positive guest experience. Qualified candidates will have at least 1 year of high‑volume food service; table service preferred.

Shifts include weekends and holidays; strong appearance and upbeat attitude required. You'll work in a fast-paced casino environment, maintaining cleanliness, following health guidelines, and assisting servers with pre-bus and pre-set duties to

Qualifications

• Minimum of one (1) year of high volume food service experience. Table service restaurant experience highly preferred.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Management expectation is that you must be able to work any shift including weekends and holidays.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina.
• Completes all established set-up, stocking and closing duties on time.
• Clears, cleans and resets tables according to procedures.
• Knows and adheres to health and sanitation guidelines at all times.
• Demonstrates a courteous, friendly, polite, congenial and efficient attitude.
• Promotes positive guest/employee relations.
• Serves all guests according to established standards of service.
• Delivers all items in a timely and courteous manner.
• Assist servers and bussers as necessary with established pre-bus and pre-set standards.
• Communicates customer requests to assigned server.
• Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
• Knowledgeable of restaurant (ordering) systems; expediting systems.
• Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor.
• Is familiar with all menu specifications and abbreviations.
• Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Adheres to food & beverage policies, procedures, state liquor laws, state food safety handler regulations and all related training material.
• Performs all other related and compatible duties as assigned.

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Runner to serve meals, prep dining areas and reset tables to ensure a positive guest experience. Qualified candidates will have at least 1 year of high‑volume food service; table service preferred.

Shifts include weekends and holidays; strong appearance and upbeat attitude required. You'll work in a fast-paced casino environment, maintaining cleanliness, following health guidelines, and assisting servers with pre-bus and pre-set duties to