Guest Experience & Facilities Coordinator

Publicis Groupe Holdings B.V; Franklin (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Publicis Re:Sources is seeking a dynamic Facility Coordinator to be the welcoming face and operational backbone of our client-facing office in Franklin, TN. You will manage guest relations, coordinate meetings, and oversee day-to-day facilities operations while working closely with the Associate Director of Facilities Operations for the South Region.

Ideal candidates bring 2+ years in customer service or office support, strong Microsoft Office skills, and a proactive, patient approach to

Qualifications

• 2+ years in a high-touch customer service, guest relations, office management, or reception role.
• Exceptional interpersonal, verbal, and written communication with a professional demeanor.
• Strong organizational skills, attention to detail, and multitasking in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
• Basic understanding of office equipment and comfort with following remote technical instructions.
• Ability to work independently, take initiative, and proactively solve problems.
• Service-oriented mindset with a genuine desire to assist others.
• Ability to handle light physical tasks such as moving supplies.

Responsibilities

• Reception Excellence: greet visitors, manage sign-in/out, and notify employees of arrivals.
• Communication Hub: field general inquiries and support internal communications.
• Meeting & Event Support: schedule meetings, book rooms, coordinate catering, prep spaces.
• Office Management & Organization: open/close office, order supplies, process PO's, handle mail.
• Proactive Support: anticipate needs, create basic signage using Office tools.
• Issue Resolution: respond to inquiries and escalate to Facility Manager as needed.
• Vendor Liaison: be onsite contact for vendors, verify work scope and track time onsite.

Skills

Guest relations

Office management

Reception

Microsoft Office

Time management

Customer service

Tools

ServiceNow

Microsoft Teams

Microsoft Office

Job description

Publicis Re:Sources is seeking a dynamic Facility Coordinator to be the welcoming face and operational backbone of our client-facing office in Franklin, TN. You will manage guest relations, coordinate meetings, and oversee day-to-day facilities operations while working closely with the Associate Director of Facilities Operations for the South Region.

Ideal candidates bring 2+ years in customer service or office support, strong Microsoft Office skills, and a proactive, patient approach to