Guest Experience Educator — Wellness & Community

lululemon; East Lansing (MI); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Paid time off

Retirement plan matching

Fitness & yoga classes

Job summary

lululemon Athletica in East Lansing is seeking a Full-Time Educator to deliver exceptional guest experiences, share high-quality product education, and embody the brand culture. You will move across the floor, support omnichannel programs, and partner with leadership to ensure a seamless store operation.

The role emphasizes inclusion, integrity, and enthusiasm, with flexible scheduling including evenings and weekends, and a focus on creating an engaging, luxury retail environment.

Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Education: High school diploma, GED, or equivalent

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon Athletica in East Lansing is seeking a Full-Time Educator to deliver exceptional guest experiences, share high-quality product education, and embody the brand culture. You will move across the floor, support omnichannel programs, and partner with leadership to ensure a seamless store operation.

The role emphasizes inclusion, integrity, and enthusiasm, with flexible scheduling including evenings and weekends, and a focus on creating an engaging, luxury retail environment.