Guest Experience Educator – Retail Wellness

Lululemon Athletica; Kennewick (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Matching 401k

Employee discount

Fitness & yoga classes

Parental leave top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail stores. You will connect with guests, share top-quality product education, and authentically speak about our community and culture.

This role emphasizes inclusivity, teamwork, and a commitment to well-being while driving seamless omnichannel experiences. The Educator will support store operations, present merchandise, and maintain a welcoming, luxury environment.

Qualifications

• Must be legally authorized to work in the United States
• Must be 18 years of age or older
• Must have the ability to travel to assigned store with own transportation methods
• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to‑end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., restock, destock, relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks to maintain the luxury environment of the store.
• Understand and adhere to safety policies to maintain a safe work environment.

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail stores. You will connect with guests, share top-quality product education, and authentically speak about our community and culture.

This role emphasizes inclusivity, teamwork, and a commitment to well-being while driving seamless omnichannel experiences. The Educator will support store operations, present merchandise, and maintain a welcoming, luxury environment.