Guest Experience Educator – Retail Wellness

Lululemon Athletica

Kennewick (WA)

On-site

USD 26,000 - 32,000

Full time

16 hours ago
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Benefits offered by this job

Health benefits
Paid time off
Matching 401k
Employee discount
Fitness & yoga classes
Parental leave top-up
Development courses
Mentorship programs

Job summary

lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail stores. You will connect with guests, share top-quality product education, and authentically speak about our community and culture.

This role emphasizes inclusivity, teamwork, and a commitment to well-being while driving seamless omnichannel experiences. The Educator will support store operations, present merchandise, and maintain a welcoming, luxury environment.

Qualifications

  • Must be legally authorized to work in the United States
  • Must be 18 years of age or older
  • Must have the ability to travel to assigned store with own transportation methods
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests
  • Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
  • Self-Awareness: Is aware of how words or actions may be perceived by or affect others
  • Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
  • Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Responsibilities

  • Interact with guests to ensure a great guest experience in a manner that values guests’ time.
  • Assess guests’ needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Facilitate a seamless end-to‑end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
  • Perform product presentation tasks (e.g., restock, destock, relocate items) according to company standards.
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks to maintain the luxury environment of the store.
  • Understand and adhere to safety policies to maintain a safe work environment.

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our retail stores. You will connect with guests, share top-quality product education, and authentically speak about our community and culture.

This role emphasizes inclusivity, teamwork, and a commitment to well-being while driving seamless omnichannel experiences. The Educator will support store operations, present merchandise, and maintain a welcoming, luxury environment.

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