Guest Experience Educator: Product Knowledge & Service

Lululemon Athletica; Missouri; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is a dynamic retail brand seeking an Educator to deliver world-class guest experiences in our stores. You will educate guests on products, connect with the community, and support seamless omnichannel service, while upholding our inclusive, energetic store culture.

The role emphasizes authentic product education, guest engagement, and teamwork within a luxury retail environment. Availability for a flexible schedule and a willingness to move through the store are essential.

Qualifications

• Must be legally authorized to work in the country.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Skills

Guest experience

Inclusion & diversity

Integrity/honesty

Personal responsibility

Self-awareness

Collaboration & teamwork

Enthusiasm

Job description

lululemon is a dynamic retail brand seeking an Educator to deliver world-class guest experiences in our stores. You will educate guests on products, connect with the community, and support seamless omnichannel service, while upholding our inclusive, energetic store culture.

The role emphasizes authentic product education, guest engagement, and teamwork within a luxury retail environment. Availability for a flexible schedule and a willingness to move through the store are essential.