Guest Experience Dynamo - Dining Room

Terry Black S Barbecue Llc; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Terry Black's Barbecue Austin is hiring a Guest Experience Attendant to create a welcoming, energetic dining room atmosphere. You will move throughout the space, engage with guests, and anticipate needs from arrival to departure.

Key duties include maintaining cleanliness, assisting guests with beverages and essentials, and coordinating with staff to ensure a seamless experience. Prior hospitality exposure is helpful but not required.

Qualifications

• Naturally friendly, outgoing, and comfortable interacting with a wide variety of guests.
• Strong sense of urgency and attention to detail.
• Ability to recognize guest needs without waiting to be asked.
• Positive attitude and team-first mentality.
• Comfortable working in a fast-paced, high-volume restaurant.
• Previous restaurant, hospitality, retail, or customer service experience preferred but not required.
• Must be able to remain on your feet and actively move throughout the restaurant for the majority of the shift.

Responsibilities

• Maintain a constant presence throughout the dining room and guest areas.
• Welcome and engage with guests in a genuine, friendly manner.
• Check in with tables throughout their visit to ensure guests have everything they need.
• Anticipate guest needs before being asked whenever possible.
• Assist guests with beverages, condiments, utensils, napkins, to-go supplies, and other needs.
• Clear unnecessary plates, trays, cups, and trash from tables throughout the guest experience.
• Keep tables, chairs, floors, beverage stations, condiment areas, and other guest-facing areas clean and organized.
• Help guests locate seating and assist families, elderly guests, or guests who may need additional help.
• Answer questions about the restaurant, menu, barbecue, and overall Terry Black’s experience.
• Recognize special occasions and opportunities to make a guest's visit more memorable.
• Quickly address guest concerns and involve a manager when additional support is needed.
• Communicate guest feedback and recurring service opportunities to restaurant leadership.
• Work closely with the cashier, meat market, bar, bussing, and management teams to ensure a smooth guest experience.
• Maintain dining room readiness during peak periods by staying ahead of table turnover, cleanliness, and guest needs.
• Thank guests as they leave and invite them to visit again.

Skills

Hospitality

Guest interaction

Proactive service

Attention to detail

Teamwork

Fast-paced environment

Customer service experience

Job description

Terry Black's Barbecue Austin is hiring a Guest Experience Attendant to create a welcoming, energetic dining room atmosphere. You will move throughout the space, engage with guests, and anticipate needs from arrival to departure.

Key duties include maintaining cleanliness, assisting guests with beverages and essentials, and coordinating with staff to ensure a seamless experience. Prior hospitality exposure is helpful but not required.