Guest-Experience Driven Hotel Houseperson

ARK; Bend (OR); On-site; USD 26,000 - 28,000; Full time

Job summary

ARK in Bend, OR is seeking a personable houseperson to help maintain clean public areas such as hallways, meeting rooms, and lobbies, and to complete guest-requested deliveries like amenities and linens.

Ideal candidates have 1+ year of housekeeping experience and a strong commitment to excellent customer service. This role emphasizes attention to detail and a welcoming guest experience.

Qualifications

• Possesses a strong work ethic with exemplary organizational, time management, and communication skills.
• Proven customer service experience with a strong guest-focused mentality.
• High school diploma, GED, or equivalent.
• Good understanding of cleaning techniques and products.
• At least 1 year of experience as a houseperson or housekeeper preferred.

Responsibilities

• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests.
• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor.
• Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas.
• Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service.
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens

Skills

Strong work ethic

Organizational skills

Time management

Communication skills

Customer service

Education

High school diploma, GED, or equivalent

Job description

ARK in Bend, OR is seeking a personable houseperson to help maintain clean public areas such as hallways, meeting rooms, and lobbies, and to complete guest-requested deliveries like amenities and linens.

Ideal candidates have 1+ year of housekeeping experience and a strong commitment to excellent customer service. This role emphasizes attention to detail and a welcoming guest experience.