Guest Experience Door Security & Hospitality

Clive Collective; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Security/Doorman

Job summary

Clive Collective is seeking a professional Security Team Member to support The Americano and Tell Your Friends. This highly visible role shapes the guest experience from arrival to departure, balancing confidence with hospitality and strong situational awareness.

You will greet guests, manage entry flow, and enforce policies with tact while maintaining a safe, welcoming environment. Collaboration with Hosts, Managers, and Bar teams is essential to ensure smooth operations and hospitality at all

Qualifications

• Strong presence with calm, confident communication.
• Guest-first mindset with professional engagement.
• High awareness and decision-making under pressure.
• Balance hospitality with firm enforcement of standards.
• Reliable, punctual and team-oriented.

Responsibilities

• Greet guests upon arrival with professionalism and confidence.
• Manage entry flow, reservations, and guest expectations in coordination with Hosts.
• Maintain a strong, composed presence that reflects the brand and atmosphere.
• Provide clear, respectful communication when enforcing policies or managing wait times.
• Monitor guest behavior and maintain a safe, comfortable environment throughout the venue.
• Proactively identify and de-escalate situations before they become disruptive.
• Enforce house policies related to conduct, capacity, and safety standards.
• Conduct ID checks and support age verification when required.
• Work closely with Hosts, Managers, and Bar teams to maintain flow and awareness.
• Communicate clearly regarding guest concerns, VIP arrivals, or potential issues.
• Support management in handling sensitive situations with discretion and professionalism.
• Maintain awareness of crowd levels, pacing, and overall energy of the room.
• Assist with controlling entry during peak hours or high-volume nights.
• Support opening and closing procedures as needed.

Skills

Calm communication

Guest-centric service

Situational awareness

Team player

Reliability

Job description

Clive Collective is seeking a professional Security Team Member to support The Americano and Tell Your Friends. This highly visible role shapes the guest experience from arrival to departure, balancing confidence with hospitality and strong situational awareness.

You will greet guests, manage entry flow, and enforce policies with tact while maintaining a safe, welcoming environment. Collaboration with Hosts, Managers, and Bar teams is essential to ensure smooth operations and hospitality at all