Guest Experience Director, Front Office

Margaritaville Hotel Kansas City; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Margaritaville Hotel Kansas City is seeking a seasoned Front Office Manager to elevate guest experiences in a dynamic property. You will lead a high-energy front office team, uphold service standards, and drive budgeted profitability.

Responsibilities include staff training, recruitment, and performance coaching, plus ensuring compliance with policies and guest safety while delivering Margaritaville hospitality across all channels.

Qualifications

• Two years of departmental management experience in front office or related disciplines.
• Strong time management and negotiation skills.
• Ability to lead each discipline of the department independently.
• Ability to comply with Innkeeper laws of the jurisdiction.
• Experience with cash handling.
• Effective communication with guests and staff.
• Fluent reading, writing and speaking English.
• Proficient computer skills.
• No health/safety threats to self or others.

Responsibilities

• The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
• Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component.
• Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
• Prepare annual departmental budget that accurately reflects the hotel's operations plan.
• Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Skills

Management experience

Time management

Negotiation skills

Legislation compliance

Cash handling

Communication skills

English fluency

Computer skills

Safety compliance

Job description

Margaritaville Hotel Kansas City is seeking a seasoned Front Office Manager to elevate guest experiences in a dynamic property. You will lead a high-energy front office team, uphold service standards, and drive budgeted profitability.

Responsibilities include staff training, recruitment, and performance coaching, plus ensuring compliance with policies and guest safety while delivering Margaritaville hospitality across all channels.