Guest Experience Crew Member — Flexible Hours + Tips

Tropical Holdings Illinois, LLC; Gurnee (IL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Benefits package including medical, •d

401(k) with company match

Job summary

SERVE Hospitality Group is seeking upbeat Crew Members in Gurnee, IL to deliver fast, friendly service in a clean, energy-filled environment. This role offers a supportive team and opportunities for growth.

Join our team for flexible scheduling, paid training, and competitive compensation, with $13–$15 per hour plus tips and a benefits package. No experience needed—we provide thorough training.

Qualifications

• No formal experience required; comprehensive training provided.
• Customer-focused approach and strong communication preferred.
• Ability to stand, walk, and be active during shifts.
• Must be legally authorized to work in the U.S.; minimum age 14 (may vary by state).

Responsibilities

• Prepare food and smoothie items following established recipes.
• Provide fast, friendly, and accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team-oriented environment.

Skills

Team player

Strong communicator

Customer service minded

Adaptable learner

Reliable and punctual

Active and energetic

Flexible scheduling

Legal to work (14+) in IL

No experience needed

Job description

SERVE Hospitality Group is seeking upbeat Crew Members in Gurnee, IL to deliver fast, friendly service in a clean, energy-filled environment. This role offers a supportive team and opportunities for growth.

Join our team for flexible scheduling, paid training, and competitive compensation, with $13–$15 per hour plus tips and a benefits package. No experience needed—we provide thorough training.