Service Team Assistant- Porter

Humboldt Ford; Winnemucca (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with matching

Life insurance

Paid vacation

Eight paid holidays

Profit sharing

Job summary

Humboldt Ford in Winnemucca, NV seeks an enthusiastic team member to support our service department and Ford CX Experience program. You will assist advisors, schedule appointments, verify parts, and handle reminders to ensure smooth daily operations.

The role emphasizes customer service, teamwork, and reliability, with opportunities for growth within a well-regarded dealership that values honesty and internal advancement.

Qualifications

• Valid Driver’s License required.
• Team player attitude and strong customer focus.
• Previous customer service experience preferred.
• Ability to follow through and complete tasks thoroughly.
• Must be able to pass background check and drug testing.
• Ability to lift 50+ pounds and stand for extended periods.
• Excellent communication and teamwork capabilities.
• Reliability and punctuality are essential.

Responsibilities

• Assist Service Advisors with checking in customers and their vehicles.
• Help customers setting appointments, verify parts for appointment and reminder calls.
• Manage CX Experience program from Ford for Pick-up, Delivery and Remote Service.
• Support service advisors to deliver high-quality customer experiences.
• Contribute to a growth-oriented, award-winning dealership environment.
• Strive to ensure customer satisfaction with service delivered.
• Maintain strong interactions with service team, technicians and management.

Skills

Valid Driver’s License

Team player attitude

Customer service oriented

Excellent follow through skills

Previous Customer Service experience

Background check and drug test

Lift 50+ pounds

Stand for long periods

Job description

At Humboldt Ford, we are committed to an environment where the customer is always treated with respect and dignity. This position supports general operations of our service department in a variety of tasks to help the day to day pace of the dealership. It position also manages key programs that the Ford Motor Company asks to be executed int our local market. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today! We are a business that grows and promotes from within as we expand our operations.

What We Offer

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with matching contributions
• Life insurance
• Paid vacation
• Eight paid holidays
• Profit sharing

Responsibilities

• Assisting Service Advisors with checking in customers and their vehicles.
• Help customers setting appointments, verify parts for appointment and reminder calls.
• Managing our CX Experience program from ford for Pick-up, Delivery and Remote Service.
• Various other responsibilities to assist service advisors in providing an excellent customer experience.
• This position is apart of an award winning dealership with opportunity for growth.
• Strive to make sure that every customer is satisfied with the level of service offered by the dealership.
• Strong interaction/communication with service team, technicians and management.

Skills / Items Required

• To perform this job successfully, this individual must be able to perform each essential duty satisfactory.
  • Valid Driver’s License
  • Team player attitude
  • Customer service oriented
  • Excellent follow through skills
  • Previous Customer Service experience
  • Must be able to pass a background check and drug test.
  • Be able to lift 50+ pounds.
  • Be able to be on your feet for long periods of time.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.