Guest Experience Coordinator II - LU Stages

Liberty University; Lynchburg (VA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University is seeking a Guest Experience Coordinator to support the Office of Spiritual Development. You will manage guest travel, lodging, contracts and itineraries, and coordinate hospitality for LU Stages events.

The role acts as a liaison among guests, agencies, and internal teams to ensure flawless event execution. The position requires a four-year degree and 2–3 years of office experience; Master’s degree preferred.

Qualifications

• Four-year college degree or the equivalent.
• 2-3 years+ experience in professional office environment.
• Master’s degree preferred.
• Experience in event coordination, guest hospitality, contract administration, and/or logistics management.

Responsibilities

• Draft and manage guest contracts and related documentation.
• Coordinate guest travel, lodging, transportation, and itinerary logistics.
• Serve as a primary point of contact for guests, agencies, vendors, and internal departments.
• Coordinate guest hospitality needs, including accommodations, meals, transportation, and gifts.
• Support hospitality efforts for university events and LU Stages activities.
• Develop guest itineraries, event materials, and related resources.
• Maintain accurate records, contracts, and travel information.

Skills

Effective communication

Organizational skills

Public speaking

Team collaboration

Problem solving

Education

Four-year college degree or the equivalent

Master’s degree preferred

Tools

Microsoft Office

Job description

Responsible for facilitating the coordination and development ofvarious initiatives and projects within the Office of SpiritualDevelopment (OSD).

The Guest Experience Coordinator manages end-to-end travel,logistical, and administrative operations for LU Stages guestspeakers and VIP visitors. This role coordinates guest travel,lodging, contracts, itineraries, and hospitality logistics toensure every guest experience aligns with contractual agreementsand reflects the standards of excellence of Liberty University. TheGuest Experience Coordinator serves as the primary liaison forguest travel and logistics while collaborating with internaldepartments, guest contacts, agencies, and LU Stages staff toprovide seamless event execution.

Contract, Travel & Guest Coordination

• Draft and manage guest contracts and relateddocumentation.
• Coordinate guest travel, lodging, transportation, and itinerarylogistics.
• Serve as a primary point of contact for guests, agencies,vendors, and internal departments throughout the planningprocess.
• Ensure travel and contractual arrangements are completedaccurately and in compliance with approved agreements.

Guest Experience & Hospitality

• Coordinate guest hospitality needs, including accommodations,meals, transportation, Green Room operations, gifts, and specialrequests.
• Support hospitality efforts for Convocation, Campus Community,and other LU Stages events.
• Serve as a host for guests and assist in creating a welcomingand professional guest experience.

Event Coordination & Guest Research

• Collaborate with University departments, external partners, andLU Stages staff to coordinate guest appearances, campusengagements, and event logistics.
• Assist with guest research, biographies, speaker vetting, andprospective guest identification.
• Support the development of guest itineraries, event materials,and related resources.

Administrative Support & Documentation

• Maintain accurate records, contracts, itineraries, travelinformation, and supporting documentation.
• Monitor required guest forms, questionnaires, and documentationto ensure completion and compliance.
• Assist with purchasing and other administrative functions asassigned.

Other Responsibilities

• Assist with the recruitment, training, supervision, andmentorship of LUSSEA student workers and promote excellence inhospitality, event operations, and guest service through ongoingcoaching and support.
• Strictly adheres to Liberty University policies, representingthe University in an exemplary manner.
• Works effectively as a team member, embracing and fosteringLU’s Christian model and Mission – Training Champions forChrist.
• Other duties as assigned.

UPERVISORY RESPONSIBILITIES

This position is responsible for professional staff ofapproximately 13 student workers.

QUALIFICATIONS AND CREDENTIALS

Education andExperience

• Four-year college degree or the equivalent.
• 2-3 years+ experience in professional office environment.

Preferred Experience

• Master’s degree
• Experience in event coordination, guest hospitality, contractadministration, and/or logistics management.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THEJOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writingto convey clear, well articulated information.
• Ability to understand, speak, and write English in order toconvey messages and correspond in an articulate and professionalmanner.
• Possess public communication skills that allow professionalrepresentation of Liberty University.
• Strong organizational skills.
• Excellent computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, andapply judgment in order to solve problems of both a routine andcomplex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campuslocations.
• Regularly required to sit to perform deskwork or type on akeyboard.
• Regularly required to hear and speak in order to effectivelycommunicate orally.
• Regularly required to stand, walk, and climb stairs to moveabout the campus.
• Handle materials, reach overhead, kneel or stoop in order toconduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform theessential functions of this position is a climate-controlledsetting. It is well lighted, and the noise level is moderate.Working environment may include facilitation of events outdoorsoccasionally. (Edit for duties performed outside officeenvironment.)

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) may be required fortravel in the performance of the essential functions of thisposition. Proof of a valid Virginia driver’s license, an acceptableDMV record, and liability insurance is required.

Time Type

Full time

Location

Onsite - Remote Capable

Pay Range

Compensation is determined based on factors such as qualifications,experience, education, skills, and certifications, along withUniversity needs and external market conditions. Market benchmarksmay be used, as appropriate, in combination with internal equity toensure pay is fair and aligned with the broader compensationstructure.

The position may also be eligible for comprehensivebenefits , including health insurance, retirement plans, andtuition assistance.

$44,000.00 - $50,000.00

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility offensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promoting forall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof theirown religious beliefs.