Guest Experience Coordinator

The Atchison Group Inc.; Chantilly (VA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with discretionary match

Company paid life insurance

Short/long term disability

Supplemental life insurance

Vacation, sick, and floating holidays

Paid time off

Wellness program

Discounted corporate housing

Job summary

National Corporate Housing is seeking a Guest Experience Coordinator to deliver exceptional service for residents before, during, and after stays at corporate housing properties. You will coordinate apartment readiness, assist guests in real time, and ensure smooth move-ins and move-outs with a client-first mindset.

The role requires strong communication, reliability, and a flexible, hands-on approach. Expect active guest interaction, local daytime travel, and collaboration with vendors to

Qualifications

• A personable self-starter with strong communication skills and a customer-service mindset.
• Must be a reliable team player with a flexible, can-do attitude.
• Comfortable with local daytime travel for apartment inspections and deliveries.
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.).
• High school diploma or GED required; must be at least 18 years old.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and readiness.
• Document and elevate any issues, damages, or concerns in a timely manner.
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay.
• Respond to guest needs promptly, including local travel to deliver items or resolve issues.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Maintain and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Skills

Communication skills

Customer service

Self-motivation

Team collaboration

Local travel readiness

MS Office/Outlook

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

• Pay or shift range: $22.60 USD to $24.95 USD
• Customer Service
• Full-Time
• Requisition #: GUEST001293

Description

Guest Experience Coordinator

National Corporate Housing | Home, Wherever You Are

National Corporate Housing is seeking a service-orientedGuest Experience Coordinatorto deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader incustomized corporate housingand360-degree servicesthat make transitions seamless.

Expectations for Success:

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
• Document and elevate any issues, damages, or concerns in a timely manner
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, including local travel to deliver items or resolve issues
• Personalize move-in gifts and maintain inventory of welcome materials
• Maintain and track local lockbox inventory for guest access
• Coordinate with vendors for furniture and service deliveries, pickups, and installations

What Makes This Role Unique?

• Dynamic work, no two days are the same
• You won’t be tied to a desk. Expect to be on the go and interacting with apartments and guests
• Direct influence on guest satisfaction and company reputation
• Join a collaborative and supportive local team

Who You Are:

• A personable self-starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast-paced, flexible environment
• Comfortable with local daytime travel for apartment inspections and deliveries
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old
• $22.60- $24.95/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

Additional Information:

Will not provide assistance with relocation costs

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.