Guest Experience Coordinator

NatureBridge; California; On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

403b retirement plan

Paid training days

Sick leave

Job summary

NatureBridge is seeking a Guest Experience Coordinator to welcome guests, conduct orientations, and troubleshoot issues on-site at our Golden Gate campus in the Marin Headlands. The role requires collaboration with multiple departments and strong guest service skills.

Responsibilities include front-line guest contact, event setup/teardown, and coordinating with program organizers. CPR/AED/First Aid certification is required, with training provided if needed.

Qualifications

• Six months to one year experience in customer service.
• CPR, AED and First Aid certification required.
• Proficiency with Google Suite; willingness to learn.

Responsibilities

• Create a welcoming environment for guests.
• Serve as primary contact for guests during visits.
• Set up, break down and clean event spaces per conference requests.
• Attend to dietary restrictions and assist with meal service.
• Provide basic tech support (projectors and internet).

Skills

Customer service

Interpersonal skills

Time management

Flexibility

Tools

Google Suite

Job description

What You Will Do

As the Guest Experience Coordinator, you will serve as a primary point of contact for guests, providing a welcoming experience, assisting with orientations, responding to guest needs, troubleshooting issues, and communicating with program organizers. Coordinators work closely with coworkers across all departments, fostering positive working relationships.

• 3 day workweek schedule, including potential for overtime and the occasional split shift
• Schedule may vary based on programming and business needs

This position takes place at our Golden Gate campus in the Marin Headlands and cannot be done remotely.

Your Job Will Be

Customer Service

• Create a welcoming environment for diverse groups and guests.
• Act as a primary point of contact for guests during their visit.
• Respond to the needs of guests, troubleshoot problems and help in urgent situations.
• Welcome guests to campus, conduct orientation talks with groups of up to 120 people.
• Provide campus tours to prospective conference guests.

Logistical Support

• Set-up, break down and cleaning of event spaces according to conference organizer requests.
• Maintain cleanliness of shared campus spaces by performing routine custodial duties, including but not limited to vacuuming, basic bathroom refreshing, and sanitizing dishes after use.
• Manage inventory and maintain conference supplies in meeting rooms and storage spaces.
• Able to help guests with basic tech support, including projectors and internet.

Teamwork

• Demonstrate ability to self-supervise, manage time and take initiative to identify, prioritize and complete projects, both independently and as a member of a team.
• Participate in weekly team meetings to provide feedback on process improvements.
• Assist Operations and Facilities teams with daily duties and projects, perform other related duties as assigned.
• Provide occasional support for environmental science education programs, as assigned by the supervisor.
• Other duties as assigned.

Food Service

• Act as a front of house host during meal service hours; Attend to guests, responding to dietary restriction/allergen questions and guest requests during meal services.
• Support kitchen staff in set-up, service and clean-up for all conference dining hall meals.

Compensation

• $22.77/hr
• Option for a 403b retirement plan with employer match after 1000 hours of work
• Paid training days and sick leave

Who You Are

• Six months to one year experience in a customer service related field and/or training.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team with a positive attitude.
• Flexibility to work various hours throughout each week, including weekdays, weekends, early and late shifts.
• Able to regularly lift and/or move up to 25 pounds.
• CPR, AED and First Aid certification required. If the applicant does not have this certification already, the applicant will attend certification training within the first three months.
• Successful completion of ServSafe Food Handlers course within the first 30 days of employment; course will be provided by NatureBridge if the applicant does not already possess a certification.
• Prioritize daily tasks through organization, time management, and communication skills while balancing guest requests.
• Proficiency with or willingness to learn Google Suite.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

• Employment eligibility is contingent on successful completion of a background check.

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

Who We Are

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation.