Guest Experience Concierge - Per-Event, Flexible Hours

Oak View Group; St. Louis (MO); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group is seeking a Guest Experience Attendant for Chaifetz Arena in St. Louis, MO. This on-call, per-event role covers ushering, ticket-taking, suite staff, and other guest-facing duties with a focus on safety and service quality.

The position pays an hourly rate of $16.00-$20.50 and includes part-time benefits such as a 401(k) savings plan and matching. Open until October 23, 2026, this role offers flexible scheduling for events.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous experience in a customer service role is a plus.
• Ability to function in a fast-paced, high-pressure environment.
• Exceptional customer service experience and skills—outgoing and friendly personality required.
• Superior interpersonal and communication skills.
• Ability to work a flexible schedule including long hours, nights, weekends and holidays.

Responsibilities

• Provide exceptional customer service to all guests.
• Greet guests and scan tickets as they enter the building or assigned section.
• Ensure guest compliance with outside food/beverage, camera, bag, and other building policies.
• Usher guests to their seats and provide directional assistance throughout the facility.
• Monitor guest conduct and provide assistance to guests.
• Assist in providing a safe and secure environment for Chaifetz Arena.
• Report any unsafe equipment or situations to supervisory staff immediately.
• Perform crowd control management functions.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Monitor emergency exits and assist guests with special needs.
• Move around to various positions/locations based on event needs.
• Hand out materials to guests as needed for events.
• Follow directions for all event procedures and safety standards.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the arena’s GREAT customer experience philosophies.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Flexibility

Education

High school diploma / GED

Job description

Oak View Group is seeking a Guest Experience Attendant for Chaifetz Arena in St. Louis, MO. This on-call, per-event role covers ushering, ticket-taking, suite staff, and other guest-facing duties with a focus on safety and service quality.

The position pays an hourly rate of $16.00-$20.50 and includes part-time benefits such as a 401(k) savings plan and matching. Open until October 23, 2026, this role offers flexible scheduling for events.