Guest Experience Concierge — Front Desk

Hotel Orielle, Autograph Collection; Savannah (GA); On-site; USD 1,929,000 - 3,031,000; Full time

Job summary

Hotel Orielle, Autograph Collection in Savannah’s historic Riverfront district is hiring a Front Desk Agent to welcome guests and manage check-ins/outs with courtesy and professionalism.

You will assist guests with local attractions, dining options, and hotel amenities while maintaining a warm, service-oriented atmosphere. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Experience in customer service, preferably in hotel/hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience is required.
• Strong problem-solving and staying calm under pressure.
• Proficiency with computer systems and hotel PMS.
• Excellent organizational and multitasking abilities.

Responsibilities

• Provide exceptional guest service and a positive first impression.
• Handle check-ins and check-outs accurately and efficiently.
• Address inquiries and resolve issues with professionalism and empathy.
• Offer local recommendations and information on attractions, dining, and amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

Multitasking

PMS knowledge

Education

High School diploma or equivalent

Job description

Hotel Orielle, Autograph Collection in Savannah’s historic Riverfront district is hiring a Front Desk Agent to welcome guests and manage check-ins/outs with courtesy and professionalism.

You will assist guests with local attractions, dining options, and hotel amenities while maintaining a warm, service-oriented atmosphere. A flexible schedule including evenings, weekends, and holidays is required.