Guest Experience Concierge - Front Desk

Davidson Hospitality Group; Little Rock (AR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision Coverage

Teledoc service

Hotel discounts

Tuition reimbursement

Paid Time Off

401K Match

Pet Insurance

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for the Little Rock Marriott in downtown Little Rock. You will be the welcoming face of our hotel, handling guest check-ins/check-outs, answering inquiries, and ensuring a positive first impression.

This role requires excellent communication, cash handling, and the ability to work flexible hours including evenings, weekends, and holidays. Join our team to deliver personalized service and create memorable guest experiences.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Computer systems

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for the Little Rock Marriott in downtown Little Rock. You will be the welcoming face of our hotel, handling guest check-ins/check-outs, answering inquiries, and ensuring a positive first impression.

This role requires excellent communication, cash handling, and the ability to work flexible hours including evenings, weekends, and holidays. Join our team to deliver personalized service and create memorable guest experiences.