Front Desk Agent

Little Rock Marriott; Little Rock (AR); On-site; USD 17,331 - 24,684; Full time

Benefits offered by this job

Multiple tiers of medical coverage

Dental and vision coverage

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Little Rock Marriott in Little Rock, Arkansas is seeking a Front Desk Agent to join their team. In this role, you will provide exceptional customer service, handle guest check-ins and check-outs, and assist guests with inquiries. If you are friendly, outgoing, and passionate about creating memorable guest experiences, this could be the perfect opportunity for you.

The ideal candidate will have previous customer service experience and possess strong communication skills. The position offers flexible scheduling and a supportive work culture, making it an excellent environment for career growth.

Qualifications

• Previous experience in a customer service role, preferably in a hotel.
• Strong problem-solving abilities and calmness under pressure.
• Availability to work flexible schedules.

Responsibilities

• Provide exceptional customer service, creating a positive first impression.
• Handle guest check-ins and check-outs accurately.
• Respond promptly to guest inquiries and resolve issues professionally.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Property Description

The Little Rock Marriott presents an exciting opportunity for job applicants seeking a fulfilling career in the hospitality industry. Located in the heart of downtown Little Rock, our hotel offers a prime location, exceptional amenities, and renowned guest service. As a team member, you will work in a dynamic and welcoming environment, providing personalized service to our valued guests. With opportunities for career growth, ongoing training, and a supportive work culture, the Little Rock Marriott is the ideal place to elevate your hospitality career.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, and venues across the United States. We partner with leading hotel brands and offer a comprehensive benefits program designed to enrich the lives and well‑being of our team members and their families.

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 tele‑doctor service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401(k) match

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

Salary range:

$15.25/hr. – $15.25/hr.