Guest Experience Concierge at Luxury Resort

Evermore; Orlando (FL); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free Life Insurance

Free Short-Term Disability

Free Long-Term Disability

Medical, Dental & Vision for depend:**

401K with employer match

Paid time off

Descrizione del lavoro

Evermore Orlando Resort is seeking a friendly and professional Front Desk/Guest Services Associate in Orlando. You will welcome guests upon arrival, provide resort information, assist with reservations, and ensure accurate billing during check-out.

You’ll respond to inquiries, coordinate with departments, and help guests plan activities to enhance their visit. Friendly, detail-oriented individuals with strong communication skills and a passion for hospitality will thrive in a fast-paced resort

Competenze

• High school diploma or equivalent required.
• Hospitality management education is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly demeanor.
• Attention to detail and accuracy in handling reservations.

Mansioni

• Welcome guests on arrival and provide information about resort amenities.
• Handle guest inquiries, requests, and concerns promptly.
• Assist with reservations, ensuring room availability and accurate rates.
• Address complaints professionally and escalate when needed.
• Provide concierge services including dining reservations and transportation.
• Manage calls, chats, and emails professionally.
• Participate in ongoing training to improve knowledge of services.
• Handle payments securely following resort procedures.
• Follow security and emergency procedures.
• Greet guests at entry gates and assist with luggage when requested.

Conoscenze

Communication

Customer service

Multitasking

Attention to detail

Reservation systems

Hospitality software

Flexibility

Formazione

High school diploma

Hospitality training

Strumenti

Resort management software

Descrizione del lavoro

Evermore Orlando Resort is seeking a friendly and professional Front Desk/Guest Services Associate in Orlando. You will welcome guests upon arrival, provide resort information, assist with reservations, and ensure accurate billing during check-out.

You’ll respond to inquiries, coordinate with departments, and help guests plan activities to enhance their visit. Friendly, detail-oriented individuals with strong communication skills and a passion for hospitality will thrive in a fast-paced resort