Guest Experience Concierge

Odessa-Marriott-Hotel-; Odessa (TX); On-site; USD 17,000 - 23,000; Part time

Job summary

Odessa-Marriott-Hotel- is seeking a Part-Time Concierge Attendant in Odessa, TX. The role focuses on delivering exceptional guest experiences, offering personalized information about local attractions, dining, and transportation, and ensuring each guest's needs are met promptly and professionally.

The position requires a high school diploma, prior customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; familiarity with reservation systems.
• Flexible in weekdays, evenings, weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Provide information on local attractions, dining, transport and events.
• Assist with reservations, transportation and special requests for seamless service.
• Maintain knowledge of local area and offer accurate recommendations.
• Handle guest inquiries and resolve issues to ensure satisfaction.
• Collaborate with departments to fulfill guest requests.
• Maintain guest confidentiality and assist during emergencies.
• Complete opening/closing duties and keep lounge area tidy.
• Participate in ongoing training and development.

Skills

High school diploma

Customer service experience

Excellent communication

Multitasking

Computer proficiency

Flexible scheduling

Reservation systems familiarity

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

Odessa-Marriott-Hotel- is seeking a Part-Time Concierge Attendant in Odessa, TX. The role focuses on delivering exceptional guest experiences, offering personalized information about local attractions, dining, and transportation, and ensuring each guest's needs are met promptly and professionally.

The position requires a high school diploma, prior customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.