Guest Experience Concierge

Columbia Hospitality; Ketchum (ID); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision

401K

HSA/FSA Plans

Employee Assistance Program

Volunteer Opportunities

Discounted Lodging, Dining, Spa, Golf,

Job summary

Columbia Hospitality is seeking a welcoming Guest Services Associate for Knob Hill Inn Sun Valley near Ketchum, ID. You’ll handle guest check‑in/check‑out, issue resolves, room credits, keys, and special requests, while supporting the Front Office team with financial tasks.

Bring hospitality or customer service experience, cash handling, and strong communication. You’ll work in a fast-paced, guest‑centric environment inside a charming European‑inspired setting with a values‑driven culture and

Qualifications

• Hospitality or customer service experience preferred.
• Cash handling and computerized POS experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle guest check‑in and checkout efficiently per hotel procedures.
• Be proficient with the property management system.
• Operate PBX and radio paging system per procedures.
• Establish appropriate credit at check‑in; issue keys and explain services.
• Manage guest issues with discretion and professional judgement.
• Follow up with guests and team members as needed.
• Make restaurant, transportation, or activity reservations for guests.
• Collaborate with Front Office to support guest requests and financial tasks.

Job description

Columbia Hospitality is seeking a welcoming Guest Services Associate for Knob Hill Inn Sun Valley near Ketchum, ID. You’ll handle guest check‑in/check‑out, issue resolves, room credits, keys, and special requests, while supporting the Front Office team with financial tasks.

Bring hospitality or customer service experience, cash handling, and strong communication. You’ll work in a fast-paced, guest‑centric environment inside a charming European‑inspired setting with a values‑driven culture and