Guest Experience Concierge

Hotel Equities; Irving (TX); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Same-day pay available

Reduced Room Rates

Employee Assistance Program

Third Party Perks (Movie Tickets, Attractions)

Job summary

Hotel Equities is looking for a dedicated team member for their Courtyard by Marriott in Irving, TX. This role emphasizes professional guest service, ensuring guests have a memorable stay while adhering to high hospitality standards. Candidates must possess a high school diploma and experience with hotel brands like Marriott or Hilton.

The ideal candidate demonstrates excellent communication skills and a commitment to creating a welcoming atmosphere. They will assist with check-ins, manage guest concerns, and promote hotel amenities. The role includes a competitive hourly salary and various employee benefits.

Qualifications

• Ability to speak, read, write and understand the primary language(s) used in the workplace.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Strong communication skills are essential when interacting with guests and employees.

Responsibilities

• Greet and welcome guests upon arrival.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Respond to and resolve guest complaints.
• Maintain compliance with safety programs, Health Department requirements.
• Assist guests with luggage upon their arrival.

Skills

Communication skills

Customer service

Basic computational ability

Basic computer skills

Education

High School diploma /Secondary qualification

Job description

Hotel Equities is looking for a dedicated team member for their Courtyard by Marriott in Irving, TX. This role emphasizes professional guest service, ensuring guests have a memorable stay while adhering to high hospitality standards. Candidates must possess a high school diploma and experience with hotel brands like Marriott or Hilton.

The ideal candidate demonstrates excellent communication skills and a commitment to creating a welcoming atmosphere. They will assist with check-ins, manage guest concerns, and promote hotel amenities. The role includes a competitive hourly salary and various employee benefits.