Guest Experience Concierge

ash-people; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation and sick days

Job summary

ash-people is seeking a Guest Service Agent at The Siren Hotel in Detroit, MI, to be the first point of contact for guests before and during their stay. Responsibilities include handling check-ins and check-outs, managing guest requests, and coordinating with housekeeping and maintenance.

The ideal candidate must have excellent communication skills, experience in hotel front desk duties, and the ability to lift moderate weights. The role requires flexibility in working hours, including weekends and holidays.

Benefits include health insurance, paid time off, and opportunities for growth within the company.

Qualifications

• Must be able to read, write, speak, and interact in English.
• Previous hotel front desk experience is desirable.
• Comfort in cash handling and credit card procedures.

Responsibilities

• Main point of reference for all guests at The Siren Hotel.
• Handle check-in and check-out processes.
• Coordinate with Housekeeping and Maintenance.

Skills

Customer service orientation

Communication skills

Ability to lift up to 40 pounds

Flexibility in working hours

Education

High school or equivalent education

Tools

Computers and IT systems

Job description

ash-people is seeking a Guest Service Agent at The Siren Hotel in Detroit, MI, to be the first point of contact for guests before and during their stay. Responsibilities include handling check-ins and check-outs, managing guest requests, and coordinating with housekeeping and maintenance.

The ideal candidate must have excellent communication skills, experience in hotel front desk duties, and the ability to lift moderate weights. The role requires flexibility in working hours, including weekends and holidays.

Benefits include health insurance, paid time off, and opportunities for growth within the company.