Guest Experience Concierge

Kimpton Hotels & Restaurants; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to deliver outstanding front desk service in a fast-paced hotel environment in Dallas. You will register and check-out guests, handle PBX and mail, and act as advocate for the hotel by creating personal, memorable experiences that encourage guest return.

Ideal candidates have a high school diploma or GED, experience in a front desk or customer-facing role, knowledge of local area, flexible scheduling including evenings, weekends and

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, including evenings, weekends and holidays.
• Work well under pressure with high guest arrivals and departures.
• Familiar with hotel systems and operations.

Responsibilities

• Register and check-out guests in a confident, professional, and friendly manner.
• Handle PBX operations and mail/message services.
• Advocate for the hotel and create personal guest experiences to encourage return visits.
• Develop relationships with guests to enhance loyalty.

Skills

Customer service

Guest interaction

Communication

Flexible schedule

Under pressure

Education

High school diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to deliver outstanding front desk service in a fast-paced hotel environment in Dallas. You will register and check-out guests, handle PBX and mail, and act as advocate for the hotel by creating personal, memorable experiences that encourage guest return.

Ideal candidates have a high school diploma or GED, experience in a front desk or customer-facing role, knowledge of local area, flexible scheduling including evenings, weekends and