Guest Experience Concierge

Aparium Hotel Group; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation, Sick Time, and Holidays

Discount program for sister hotels

Medical, Dental, Vision, and pet 보험

Job summary

Aparium Hotel Group's Hotel Heron in Old Town Alexandria is seeking a Guest Service Ambassador who owns the guest experience from check-in to departure. You will collaborate with front-of-house and other departments to anticipate needs and create memorable stays for every guest.

This non-exempt role reports to the Front Office Manager. We offer a supportive, inclusive environment with benefits and opportunities to grow within a growing hospitality group.

Qualifications

• Ambassador-like guest service mindset and teamwork.
• Willingness to learn and grow in hospitality.

Responsibilities

• Own the guest experience and ensure no need goes unmet with warmth.
• Collaborate with front office and other departments to deliver seamless service.

Job description

Aparium Hotel Group's Hotel Heron in Old Town Alexandria is seeking a Guest Service Ambassador who owns the guest experience from check-in to departure. You will collaborate with front-of-house and other departments to anticipate needs and create memorable stays for every guest.

This non-exempt role reports to the Front Office Manager. We offer a supportive, inclusive environment with benefits and opportunities to grow within a growing hospitality group.