Guest Services Ambassador PT

Hotel Haya; Alexandria (VA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Vacation, Sick Time, and Holidays

Discount program for sister hotels

Medical, Dental, Vision, and pet 보험

Descrizione del lavoro

Aparium Hotel Group's Hotel Heron in Old Town Alexandria is seeking a Guest Service Ambassador who owns the guest experience from check-in to departure. You will collaborate with front-of-house and other departments to anticipate needs and create memorable stays for every guest.

This non-exempt role reports to the Front Office Manager. We offer a supportive, inclusive environment with benefits and opportunities to grow within a growing hospitality group.

Competenze

• Ambassador-like guest service mindset and teamwork.
• Willingness to learn and grow in hospitality.

Mansioni

• Own the guest experience and ensure no need goes unmet with warmth.
• Collaborate with front office and other departments to deliver seamless service.

Descrizione del lavoro

Our teams are the intuitive force behind Aparium’s distinct experiences. If you’re driven by a passion for genuine hospitality and the list below sounds like you, we invite you to explore opportunities to contribute to our collective.

Driven by excellence, always learning and growing.

Possessing a deep connection to the place you call home.

Recognizing that diverse talents and perspectives enrich our community.

You
belong
here.

Diversity

We embrace the unique perspectives and backgrounds of our team.

Equity

We are committed to impartial practices and fair opportunities for all to thrive.

Inclusion

We ensure everyone feels welcomed, respected, and empowered to contribute their authentic self.

At Aparium, we believe how we treat our people is just as important as how we treat our guests.

That’s why our benefits are designed to support your whole self—at work and in life—so you can grow, thrive, and feel inspired every day.

This overview highlights many of the benefits we offer, though specific offerings and eligibility may vary based on your employment status.

What We Offer

Hotels Done Differently
starts with people like you.

Join a team where your personality and passion are part of the experience.

Reports to Front Office Manager, position is non-exempt.

Be a part of an impressive team of hotel professionals in our gorgeous, historic building. As a Guest Service Ambassador, you will collaborate with your team and other departments to provide intuitive service for exceptional guest experiences. Work in a respectful and progressive environment that values what people bring to the team.

WHAT’S IN IT FOR YOU

• Paid Vacation, Sick Time, and Holidays
• Discount program for our sister hotels.
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community.
• Strong sense of belonging through diversity, equity, and inclusion

WHO YOU ARE

The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Hotel Heron, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Heron a personal, one-of-a-kind experience.

WHO WE ARE

Located in the heart of Old Town Alexandria, Hotel Heron offers guests the opportunity to see Old Town from a new perspective. With Washington, DC just minutes away, Hotel Heron acts as beaconjust across the river, inviting travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, the property has been thoughtfully reimagined through an adaptive reuse that pairs the historic inn with an adjacent new building housing modern event spaces and elevated guest rooms. Today, Hotel Heron is part of the Curio Collection by Hilton, a global portfolio of distinctive, independently spirited hotels. This chic 134 room hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria’s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

A complete list of benefits, will be shared during the employment process.