Guest Operations Communications Specialist

Breeze Airways; Plano (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, Vision and Dental - Full Time

401K with Breeze Employer Match

Generous PTO

Travel on Breeze and other Airlines

Job summary

Breeze Airways is seeking a detail-oriented Operations Support professional to monitor flight statuses, document updates, and share timely information with internal teams. You will collaborate to craft recovery solutions, track sentiment, and provide leadership-ready reporting to improve guest experiences.

The role requires strong written and verbal communication, the ability to work in a fast-paced environment, and availability for varied hours.

Qualifications

• Two years of experience in written communication.
• One year of experience in airline operations.
• Strong written and verbal communications skills.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Actively monitor Breeze flight status and identify disruptions.
• Document flight status updates in internal systems.
• Send proactive flight-level notifications promptly.
• Collaborate across teams to provide recovery solutions.
• Monitor flights for high-need situations and coordinate follow-through.
• Audit and update communication templates for regulatory updates.
• Monitor sentiment on disrupted flights and escalate concerns.
• Communicate with internal stakeholders for alignment.
• Provide regular reporting and insights to leadership.
• Work across multiple programs and screens simultaneously.
• Mentor others and share peer feedback.
• Suggest process improvements to enhance guest experience.
• Maintain punctuality and consistent attendance.
• Perform other duties as assigned.

Skills

Strong communication

Work in fast-paced environment

Self-motivated

Education

High School Diploma or GED

College degree (preferred)

Tools

Microsoft Office 365

Navitaire PSS

Job description

Here's what you'll do

• Actively monitor the status of Breeze flights and identify potential disruptions
• Document flight status updates in internal systems
• Send proactive flight-level notifications in a timely manner
• Collaborate consistently across teams inside and outside of the OCC to provide recovery solutions for unique operational challenges
• Monitor flights for high-need situations that require additional recovery options or higher-touch attention and coordinate follow through
• Regularly audit and update communication templates to comply with regulatory and policy updates
• Monitor sentiment on disrupted flights and elevate concerns as needed
• Communicate effectively with internal stakeholders to ensure alignment
• Provide regular reporting and insights to leadership
• Work in multiple programs and on multiple screens simultaneously
• Mentor others as skillset expands
• Share peer-to-peer feedback with a growth mindset
• Participate in improving the overall Guest Experience by recommending improved processes
• Maintain punctuality and consistent attendance
• Other duties as assigned
• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Here's what you need to be successful

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years experience in written communication
• One (1) year experience in airline operations
• Strong written and verbal communications skills
• Ability to work in a fast-paced, high-pressure environment
• Basic proficiency with Microsoft Office 365 and ability to learn new systems quickly
• Flexible and able to work at any time, including nights, weekends, and holidays
• Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional overtime may be required to support irregular operations

Preferred Qualifications

• College degree
• 1-2 years customer service experience
• 65 WPM typing skills
• Bi-lingual (English and Spanish)
• Navitaire PSS experience
• Skills/Talents Technical writing proficiency
• Excellent reading comprehension
• Problem-solving and critical thinking
• Strong attention to detail
• Organizational and prioritization skills
• Ability to work under pressure
• Exemplifies Breeze's safety culture, values, and mission

Physical Demands & Working Conditions

Prolonged periods of sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
Occasionally lift and/or move up to 15 pounds
Occasional standing, walking, bending, and reaching within an office environment
Clear verbal and written communication, requiring adequate speech, hearing, and vision

Perks of the Job

• Health, Vision and Dental - Full Time
• Health Savings Account with Breeze Employee Match - Full Time
• 401K with Breeze Employee Match
• Generous PTO
• Travel on Breeze and other Airlines too!

Breeze Airways will never request your Social Security Number, Driver's License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam.

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We want to hire people who live our values of Safety, Kindness, Integrity, Ingenuity and Excellence.