Guest Experience & Communications Specialist

O'GARA Beverly Hills; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401K Plan

Paid time off

Paid training

Employee vehicle purchase plan

Discounts on products

Job security

Job summary

O'GARA Beverly Hills is seeking a Guest Services Specialist to deliver exceptional customer service. You will answer calls, greet visitors, and provide information with a friendly, professional approach.

The role requires a high school diploma, proficiency in Microsoft Office, and excellent English communication. You will manage messages, assist with retail sales, and maintain office records in a fast-paced environment.

Qualifications

• Requires a high school diploma or equivalent.
• Proficient in Microsoft Office and data entry experience.
• Experience with a multi-line telephone system.
• Fluent in English with strong listening and written/verbal skills.
• Detail oriented, problem solver and team player.

Responsibilities

• Operate a multi-line phone system and answer calls promptly.
• Direct calls to appropriate departments and take detailed messages.
• Communicate clearly with callers and minimize hold times.
• Welcome visitors warmly and answer questions.
• Maintain records, filing, and inventory as needed.
• Handle retail apparel sales and assist with deliveries and mail.
• Follow time-tracking procedures and maintain professional appearance.

Skills

High school diploma or equivalent

Microsoft Office

Data entry

Multiline telephone

Professional appearance

Fluent in English

Listening skills

Verbal communication

Written communication

Clear message conveyance

Detail oriented

Problem solver

Customer service

Team player

Self-motivated

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

O'GARA Beverly Hills is seeking a Guest Services Specialist to deliver exceptional customer service. You will answer calls, greet visitors, and provide information with a friendly, professional approach.

The role requires a high school diploma, proficiency in Microsoft Office, and excellent English communication. You will manage messages, assist with retail sales, and maintain office records in a fast-paced environment.