Guest Experience & Checkout Specialist

Walgreens; Fontana (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate to engage customers, greet them, and assist with products and services in a fast-paced retail store in California. You will handle transactions, maintain clean shelves, and help customers find items while offering friendly, proactive service.

The role emphasises accurate cash handling, upselling, and adherence to store policies to ensure a positive shopping experience for every guest.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products.

Job description

Walgreens is seeking a Customer Service Associate to engage customers, greet them, and assist with products and services in a fast-paced retail store in California. You will handle transactions, maintain clean shelves, and help customers find items while offering friendly, proactive service.

The role emphasises accurate cash handling, upselling, and adherence to store policies to ensure a positive shopping experience for every guest.