Guest Experience Cashier & Service Associate

H&S Energy Group; Cameron Park (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

H&S Energy Group is seeking a friendly Customer Service Representative to support daily store operations, cashiering, and ensuring product quality. You will greet customers, process transactions, maintain displays, and uphold safety standards in a fast-paced environment.

The ideal candidate has a high school diploma, prior retail or food service experience, basic POS knowledge, and strong communication skills. Availability including nights and weekends is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.
• Strong communication skills and the ability to work effectively in a team environment.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance.
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement.
• Represent the company with professionalism in appearance, communication, and conduct.
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures.
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions.
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
• Keep the sales floor, counters, and displays neat, clean, and clutter-free.
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines.
• Clean and sanitize equipment regularly to ensure quality and compliance.
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.
• Refill windshield washer stations, paper towels, and squeegees at the pumps.
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems.
• Report equipment malfunctions or safety hazards immediately to management.
• Adhere to the station’s shift duties checklist for assigned shifts.
• Understand and assist with car wash operations (if applicable).
• Perform other job-related duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Professionalism

Education

High school diploma or equivalent

CPR/First Aid training

Tools

POS system

Microsoft Office

Job description

H&S Energy Group is seeking a friendly Customer Service Representative to support daily store operations, cashiering, and ensuring product quality. You will greet customers, process transactions, maintain displays, and uphold safety standards in a fast-paced environment.

The ideal candidate has a high school diploma, prior retail or food service experience, basic POS knowledge, and strong communication skills. Availability including nights and weekends is preferred.