Guest-Focused Cashier & Store Experience Lead

H&S Energy Group; Carmel-by-the-Sea (CA); On-site; USD 24,796 - 33,062; Full time

Job summary

H&S Energy Group is seeking a Customer Service Representative to support daily store operations and uphold excellent customer service standards. You will handle cashiering, maintain store presentation, ensure food/beverage quality, and create a safe, welcoming environment for all customers.

The CSR role emphasizes friendly interactions, product knowledge, and efficient service at the front lines of our operation.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail or customer-facing roles preferred.
• Basic knowledge of POS systems and cash handling.
• Strong communication and teamwork skills.
• CPR and First Aid training a plus.

Responsibilities

• Greet customers warmly and maintain a welcoming environment.
• Provide fast, accurate checkout service and promote promotions.
• Follow the Four Steps of Customer Service and strive for high Mystery Shop scores.
• Communicate loyalty programs and product recommendations.
• Operate POS for cash, credit, and debit transactions; process refunds.
• Verify age-restricted item IDs and complete safe cash handling.
• Stock shelves, keep displays neat, and ensure pricing accuracy.
• Prepare self-serve food/beverage stations and maintain food safety.
• Maintain facility cleanliness, restrooms, pumps area.
• Assist with car wash operations if applicable.
• Follow safety procedures and report hazards.
• Adhere to shift duties and perform other duties as assigned.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

Multitasking

Problem solving

Education

High school diploma or equivalent

Experience in retail/food service preferred

Tools

POS systems

Microsoft Office

Job description

H&S Energy Group is seeking a Customer Service Representative to support daily store operations and uphold excellent customer service standards. You will handle cashiering, maintain store presentation, ensure food/beverage quality, and create a safe, welcoming environment for all customers.

The CSR role emphasizes friendly interactions, product knowledge, and efficient service at the front lines of our operation.