Guest Experience & Call Center Manager

Book Trump; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Book Trump in Las Vegas is seeking a Call Center Manager to oversee the Guest Engagement Specialist Department. The role requires supervising agents, managing training, and ensuring compliance with quality standards. Ideal candidates will have a High School degree, a minimum of two years in Reservation Management, and strong management and customer service skills. The position includes flexible scheduling, including days, nights, holidays, and weekends.

Qualifications

• Minimum of two years of Reservation Management experience, ideally with a luxury hotel.
• Must be able to work days, nights, holidays, and weekends.

Responsibilities

• Provide supervision and leadership in the Guest Engagement Specialist Department.
• Oversee training of all new hires in job functions.
• Monitor and report on agent productivity, including quality assurance.

Skills

Management skills

Customer service

Training

Communication

Problem-solving

Education

High School degree

Bachelor’s degree in hospitality management

Job description

Book Trump in Las Vegas is seeking a Call Center Manager to oversee the Guest Engagement Specialist Department. The role requires supervising agents, managing training, and ensuring compliance with quality standards. Ideal candidates will have a High School degree, a minimum of two years in Reservation Management, and strong management and customer service skills. The position includes flexible scheduling, including days, nights, holidays, and weekends.