Guest Experience & Café Retail Associate

SSA Group; Atlanta (GA); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

On-Demand Pay Program: get access to a

Meal Plan & Employee Discounts

Participation in a 401(k) program with

Tuition Discount through Partnership

Paid sick leave

Holiday pay

Bereavement Leave

Job summary

SSA Group, a hospitality partner for cultural attractions, is seeking a Hospitality Associate in the United States. You will support guest experiences across retail and food service, stock and merchandise product, and uphold safety and cleanliness while following SSA policies.

The role requires strong teamwork, guest-focused service, and flexibility to work varied hours. As part of the 452 Hospitality initiative, you will assist with coffee and espresso service, grab-and-go offerings, and

Qualifications

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrating flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level, basic POS systems, and Excel.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Live 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Inform retail leadership in a timely manner when item quantities are low or special requests. Working with the warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to the supervisor.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Check and stock supplies in the counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, and equipment as needed.
• Keep the counter and floor in the work or service area clean and free of debris.
• Maintain the balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by using promotional items or suggestive selling.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.
• Prepare and serve a full range of coffee and espresso drinks with consistency and quality standards.
• Assemble and stock grab-and-go coolers and merchandise food counters.
• Assist with bussing tables and discarding trash.
• Produces and executes all culinary offerings from salads and sandwiches, along with operating the TurboChef oven to heat and finish flatbreads and other quick-serve menu items.
• Maintain a clean, organized café space while following food safety and sanitation guidelines.

Skills

Interpersonal communication

Teamwork

Instruction comprehension

Physical stamina

Tools

POS systems

Excel

Job description

SSA Group, a hospitality partner for cultural attractions, is seeking a Hospitality Associate in the United States. You will support guest experiences across retail and food service, stock and merchandise product, and uphold safety and cleanliness while following SSA policies.

The role requires strong teamwork, guest-focused service, and flexibility to work varied hours. As part of the 452 Hospitality initiative, you will assist with coffee and espresso service, grab-and-go offerings, and