Box Office Attendant

Colorado Mesa University; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Colorado Mesa University seeks a Box Office Attendant to welcome audiences, assist with seating, and process ticket purchases for performances. The role requires handling cash and various payment methods, strong customer service, and the ability to navigate ticketing software.

Candidates should be comfortable with in-person interactions, maintaining a professional appearance, and supporting will call/guest list operations. Evening and weekend availability is often required.

Qualifications

• Experience handling cash and accepting various payment methods (cash, credit).
• Proficiency with Microsoft Office, Excel, and Google Sheets.
• Experience or preference for working on a venue ticketing platform.

Responsibilities

• Greet patrons and assist them with seating.
• Assist customers with ticketing and purchases using multiple methods.
• Scan tickets for performance eligibility.
• Resolve patron seating conflicts and escalate to House Manager when needed.
• Maintain professional appearance and friendly demeanor.
• Assist with will call and guest list management.
• Distribute tickets and check IDs as required.
• Reconcile sales, receipts, and reports accurately.
• Provide ticketing information to management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Friendly demeanor

Humor

Problem solving

Follow instructions

Flexible schedule

Tools

Microsoft Office

Excel

Google Sheets

Ticketing platform

Job description

SECTION I - OUR VALUES

FLSA Status: United States of America (Non-Exempt) SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea. From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement. Inspired by the soul of the West - the spirit that our region embodies, we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values

• Love - Extending oneself for nurturing the growth of self and others


• Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill


• Courage - Taking risks in the pursuit of new possibilities


• Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others


• Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity


• Curiosity - Cultivating awe and exploring the unknown


• Power - The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Box Office Attendant Welcome audience members to our venue upon entrance and assist them with finding their seat location


• Assist customers with using ticketing software and ticket purchase through various methods; including cash, credit, and certificates.


• Scan or examine tickets to ensure they are correct for the specific performance


• Help resolve patron conflicts about seat location


• Refer all escalated interactions to the House Manager


• Maintain a professional appearance and a friendly demeanor


• Assist with will call and guest list management.


• Check identification, distribute tickets to the proper parties.


• Resolve issues as they arise and escalating concerns to management when necessary.


• Ensure continuance and implementation of best practices for data entry and record keeping.


• Accurately reconcile sales, receipts and reports.


• Provide sales and ticketing information to the management teams.


• Other duties as assigned.

SKILLS & TRAITS

• Excellent customer service skills


• Exemplary communication skills
  
• Warm, friendly, and reliable


• Good sense of humor


• Interest in being a problem solver and in resolving conflict swiftly


• Ability to follow instructions and work in a fast-paced environment


• Ability to maintain a flexible and diverse work schedule with evening and weekend availability

Box Office Attendant must have experience cash handling and other payment methods such as credit cards Box Office Attendant must be proficient in various tools such as Microsoft Office, Excel, and Google Sheets Previous experience working on a venue ticketing platform preferred

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

A comprehensive university in Grand Junction, Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus. As western Colorado's largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its technical college, CMU Tech, and via online offerings. Colorado Mesa University serves as the primary intellectual and cultural center of western Colorado and promotes the exchange of ideas that are of regional, national, and international importance. Founded in 1925, it is a dynamic university enrolling 10,000 students at the associate, baccalaureate, and graduate levels. At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they will encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that supports students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands. The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you will not have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, rafting, and a mountain resort that’s less than 45 minutes from campus for skiing, snowboarding, and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado’s best kept secrets.