Guest Experience Box Office Associate

Science Museum Oklahoma Inc; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Science Museum Oklahoma is seeking a Box Office Team Member to support daily museum operations, selling admission and memberships, checking in groups, and handling clerical duties with a focus on guest service and integrity. The role requires friendly communication, reliability, and strong guest-focused problem solving.

The position involves cash handling, knowledge of POS systems, and maintaining clean, welcoming areas for visitors and groups, including after-hours events and weekends.

Qualifications

• Previous experience with cash handling and accounting procedures and demonstrate knowledge of POS systems.
• Flexibility in work hours including weekends and holidays.
• Must have reliable transportation to work.

Responsibilities

• Greet guests with warmth and hospitality from arrival.
• Handle guest check-ins and arrival/departure flow for groups and lobby areas.
• Follow cash handling and till balancing procedures at day’s end.
• Respond to guest inquiries accurately and promptly with a positive attitude.
• Listen to guest concerns and resolve issues independently when possible.
• Provide information on tickets, memberships, events, and exhibits.
• Maintain cleanliness of Guest Relations areas and equipment.
• Monitor lobby doors during museum hours.
• Maintain knowledge of Box Office duties and clerical tasks.
• Take on additional responsibilities as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

POS systems

Job description

Science Museum Oklahoma is seeking a Box Office Team Member to support daily museum operations, selling admission and memberships, checking in groups, and handling clerical duties with a focus on guest service and integrity. The role requires friendly communication, reliability, and strong guest-focused problem solving.

The position involves cash handling, knowledge of POS systems, and maintaining clean, welcoming areas for visitors and groups, including after-hours events and weekends.