Guest Experience & Booking Specialist

LMAF Wax Group; Mandeville (LA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Discounted waxing services and retail products

Competitive hourly wage plus performance bonuses

Employer-paid basic life and AD&D insurance

Employer-subsidized health insurance

Paid Time-Off

Employee referral program

Job summary

A nationwide waxing service provider is seeking a Guest Service Associate (GSA) in Mandeville, Louisiana, to create a welcoming environment and ensure guest satisfaction. Responsibilities include greeting guests, managing bookings, and educating them on services and products. Applicants should have a high school diploma, strong communication skills, and a friendly demeanor. The role offers competitive pay, performance bonuses, and various employee benefits, including health insurance and vacation time.

Qualifications

• High school diploma or equivalent required; experience in a customer service role preferred.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with a focus on guest satisfaction.
• Proficiency in computer systems and scheduling software.
• Approachable, friendly, and enthusiastic attitude.
• Able to work flexible hours, including evenings and weekends.

Responsibilities

• Greeting guests with a warm and friendly demeanor upon arrival.
• Assisting guests with check-in and check-out processes.
• Managing booking appointments and handling customer inquiries over the phone and in-person.
• Educating guests on services, products, and promotions.
• Maintaining a clean and organized reception area.
• Handling transactions accurately and efficiently.
• Contributing to a positive team environment by supporting fellow associates.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Ability to multi-task

Proficiency in computer systems

Friendly attitude

Education

High school diploma or equivalent

Job description

A nationwide waxing service provider is seeking a Guest Service Associate (GSA) in Mandeville, Louisiana, to create a welcoming environment and ensure guest satisfaction. Responsibilities include greeting guests, managing bookings, and educating them on services and products. Applicants should have a high school diploma, strong communication skills, and a friendly demeanor. The role offers competitive pay, performance bonuses, and various employee benefits, including health insurance and vacation time.