Guest Experience Beverage Specialist

Jack-Entertainmen; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Jack-Entertainmen in Cleveland, OH is seeking a Beverage Department role to oversee day-to-day team member and guest interactions across all beverage outlets, bars, and casino cocktail service.

The ideal candidate ensures prompt, friendly, and courteous service, builds guest relationships, maintains high-quality standards, and resolves beverage service issues while adhering to attendance and company policies.

Qualifications

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Responsibilities

• Monitor day-to-day team member/guest interactions of the Beverage Department.
• Areas including all public beverage outlets, all service bars and all casino cocktail service.
• Ensure that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
• Ensures consistent, high-quality service standards are maintained in the Beverage Department.
• Builds relationships with our guests.
• Resolves customer complaints regarding beverage service and takes action to resolve complaints.
• Performs other duties as requested by the Beverage Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Skills

Independent work

Stamina

Conflict resolution

Mobility

English fluency

Teamwork

Computer skills

Education

High School Diploma or GED

Job description

Jack-Entertainmen in Cleveland, OH is seeking a Beverage Department role to oversee day-to-day team member and guest interactions across all beverage outlets, bars, and casino cocktail service.

The ideal candidate ensures prompt, friendly, and courteous service, builds guest relationships, maintains high-quality standards, and resolves beverage service issues while adhering to attendance and company policies.