Lounge Beverage Specialist — Elevated Service & Upsell

Suncoast Hotel and Casino; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Beverage Attendant to deliver an elevated, high-touch experience at a prominent casino floor lounge. You will engage guests, uphold the lounge’s energy, and efficiently serve beverages while managing guest needs throughout the lounge.

The role requires extensive knowledge of beer, wine, cocktails and spirits, including upselling skills, and the ability to manage orders via POS, balance trays, and maintain a clean, energetic environment.

Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent.
• Minimum of 12 months experience in a high-volume front bar, service bar, and/or fine dining environment.
• Excellent customer service and communication skills.
• Must be able to lift and carry trays weighing approximately 40 pounds and stand for duration of shift.

Responsibilities

• Deliver elevated, high-touch beverage service on the casino floor lounge.
• Explain and upsell beverage options with extensive knowledge of beer, wine, cocktails, and spirits.
• Maintain awareness of the lounge environment and guest arrival patterns, ensuring immediate acknowledgment and engagement of arriving guests.
• Own the guest experience across the lounge by actively managing the floor, anticipating needs, and maintaining pace, energy, and service standards.
• Operate as an extension of the bar team by running drinks, resetting spaces, engaging waiting guests, and ensuring a smooth guest experience.
• Place the order in the POS or relay drink orders to bartenders.
• Carry and balance trays of beverages (20–30 pounds) and greet guests while taking and delivering orders.
• Compute charges and process payments, maintaining an accurate bank at all times.
• Maintain cleanliness of all dining area spaces.
• Demonstrate regular attendance and timeliness.
• Interact professionally with diverse customers with friendliness, empathy, and patience.
• Stay composed and adapt to changing conditions to maintain service quality.
• Support other bars, lounges, and gaming areas as needed.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or equivalent

Tools

POS system

Job description

Boyd Gaming Corporation is seeking a Beverage Attendant to deliver an elevated, high-touch experience at a prominent casino floor lounge. You will engage guests, uphold the lounge’s energy, and efficiently serve beverages while managing guest needs throughout the lounge.

The role requires extensive knowledge of beer, wine, cocktails and spirits, including upselling skills, and the ability to manage orders via POS, balance trays, and maintain a clean, energetic environment.