Guest Experience & Beverage Server

Homewood Suites and Hilton Garden Inn Charlotte/South Park; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Homewood Suites and Hilton Garden Inn Charlotte/South Park is seeking a friendly Food & Beverage associate to serve guests in a courteous manner and uphold brand standards. You will set and clear tables, take orders, and manage payments using the POS system, with duties that may include bartending or bussing during busy times.

The role emphasizes guest satisfaction, sustainability practices, and safety compliance.

Qualifications

• Experience in food and beverage service or equivalent training.
• Ability to use the POS system and handle payments.
• High school diploma or equivalent preferred.

Responsibilities

• Set and clear tables in dining areas to ensure a neat service station.
• Take food and beverage orders and enter them into the POS system accurately.
• Pickup orders from the kitchen and ensure dishes are prepared as requested.
• Prepare guest checks and process payments when applicable.
• Perform duties such as bartending or bussing during peak periods or staff shortages.
• Support guest satisfaction scores by delivering courteous service and following safety guidelines.

Skills

Food & beverage service

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Job description

Homewood Suites and Hilton Garden Inn Charlotte/South Park is seeking a friendly Food & Beverage associate to serve guests in a courteous manner and uphold brand standards. You will set and clear tables, take orders, and manage payments using the POS system, with duties that may include bartending or bussing during busy times.

The role emphasizes guest satisfaction, sustainability practices, and safety compliance.