Guest Experience Bellperson & Shuttle Specialist

Melrosehoteldc; Baltimore (MD); On-site; USD 28,000 - 36,000; Full time

Job summary

Hotel Indigo Baltimore Downtown is seeking a friendly Bell Attendant to welcome guests, assist with luggage, and provide excellent guest service. You will help guests with check-in/out, carry bags to rooms, tag and store luggage, and help with shuttle transportation.

Knowledge of hotel facilities and local attractions is important, along with a positive attitude and teamwork. You will respond promptly to bell requests (within 2 minutes) and promote hotel amenities to enhance guest experiences.

Qualifications

• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

Skills

Customer service

Teamwork

Driving

Communication

Job description

Hotel Indigo Baltimore Downtown is seeking a friendly Bell Attendant to welcome guests, assist with luggage, and provide excellent guest service. You will help guests with check-in/out, carry bags to rooms, tag and store luggage, and help with shuttle transportation.

Knowledge of hotel facilities and local attractions is important, along with a positive attitude and teamwork. You will respond promptly to bell requests (within 2 minutes) and promote hotel amenities to enhance guest experiences.