Guest Experience Bellperson — Elevate Luxury Hotel Stays

jobs-davidsonhospitality; Reston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Pet insurance

401K match

Job summary

JW Marriott Reston Station is seeking a dynamic Bellperson to join our team. You will warmly greet guests, assist with luggage, and provide information on amenities and local attractions to ensure memorable stays.

Responsibilities include escorting guests to rooms, delivering items, coordinating transportation, and maintaining a welcoming lobby. One year bell or guest services experience is preferred; fluent English is required. CDL may apply where relevant.

Qualifications

• One year prior Guest Services/Bell experience preferred.
• Valid CDL license where applicable.
• Familiarity with local area and attractions.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Greet guests with a warm and friendly demeanor upon arrival.
• Assist guests with their luggage, ensuring prompt and efficient service.
• Provide information about hotel amenities, services, and local attractions.
• Escort guests to their rooms, explaining the features and facilities.
• Deliver messages, packages, and other items to guest rooms.
• Coordinate transportation arrangements for guests as requested.
• Maintain a neat and organized lobby area.
• Anticipate and fulfill guests' needs to ensure a memorable stay.

Skills

Fluent English

Customer service mindset

Job description

JW Marriott Reston Station is seeking a dynamic Bellperson to join our team. You will warmly greet guests, assist with luggage, and provide information on amenities and local attractions to ensure memorable stays.

Responsibilities include escorting guests to rooms, delivering items, coordinating transportation, and maintaining a welcoming lobby. One year bell or guest services experience is preferred; fluent English is required. CDL may apply where relevant.