Guest Experience Bellman - VIP Service & Tours

OLD EDWARDS HOSPITALITY GROUP LLC; Highlands (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

OLD EDWARDS HOSPITALITY GROUP LLC in Highlands, NC seeks a Bellman to greet guests, open doors, assist with luggage, and support front desk operations. You will perform check-ins/check-outs, brief guests on property amenities, and ensure public areas are stocked and presentable.

Responsibilities include learning Highlands area details, coordinating with bell and front desk teams, and maintaining equipment like radios and earpieces. A valid driver’s license and clean driving record are required.

Qualifications

• Customer service experience preferred
• Must be able to stand/walk for long periods and climb stairs
• Requires ability to lift up to 50 pounds

Responsibilities

• Perform check-ins, property orientations, check-outs, luggage pulls, and amenity deliveries
• Ensure entrances are staffed to company standards
• Stock and present guest amenity items and public areas
• Prepare for daily check-ins by reviewing arrival/amenity reports and VIPs
• Maintain bellmen items (radios, earpieces) and complete shift checklists
• Handle front desk warehouse orders and keep bell closet tidy
• Have knowledge of Highlands, hotel hours, events, and transportation
• Maintain confidentiality at all times
• Possess basic computer skills and strong problem-solving abilities
• Wear a professional appearance and provide excellent guest service
• Must be able to lift up to 50 pounds as needed

Skills

Guest service

Multitasking

Organizational skills

Problem solving

Valid driver’s license

Driving record clean

English (spoken & written)

Job description

OLD EDWARDS HOSPITALITY GROUP LLC in Highlands, NC seeks a Bellman to greet guests, open doors, assist with luggage, and support front desk operations. You will perform check-ins/check-outs, brief guests on property amenities, and ensure public areas are stocked and presentable.

Responsibilities include learning Highlands area details, coordinating with bell and front desk teams, and maintaining equipment like radios and earpieces. A valid driver’s license and clean driving record are required.