Guest Experience Bell Staff - Luggage & Concierge

DoubleTree by Hilton; Scottsdale (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

DoubleTree by Hilton in Scottsdale is seeking a Bell Staff team member to warmly welcome guests and assist with luggage, directions, and transportation. You will support Front Desk during peak times and help maintain an inviting lobby experience for every guest.

You will need a friendly, professional demeanor, strong customer service, and the ability to lift and move luggage safely. Flexible scheduling including mornings, evenings, weekends, and holidays is required.

Qualifications

• Friendly, outgoing, and professional demeanor.
• Strong customer service and communication skills.
• Ability to lift, carry, push, and pull guest luggage safely.
• Ability to stand and walk for extended periods.
• Dependable, team-oriented, and eager to assist others.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Previous hospitality or guest service experience is a plus, but not required.

Responsibilities

• Welcome guests with a professional and friendly attitude and assist with luggage.
• Transport luggage to and from guest rooms and provide directions and local information.
• Coordinate transportation requests, valet, and shuttle services as needed.
• Support Front Desk operations during busy periods and maintain a clean lobby area.
• Respond promptly to guest requests to enhance the guest experience.

Skills

Customer service

Communication

Luggage handling

Stamina

Team player

Flexible schedule

Job description

DoubleTree by Hilton in Scottsdale is seeking a Bell Staff team member to warmly welcome guests and assist with luggage, directions, and transportation. You will support Front Desk during peak times and help maintain an inviting lobby experience for every guest.

You will need a friendly, professional demeanor, strong customer service, and the ability to lift and move luggage safely. Flexible scheduling including mornings, evenings, weekends, and holidays is required.