Guest Experience Barista: Flexible Hours & Growth

Bagel Brands; Lowell (MA); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee is seeking a Team Member to deliver day-making guest service and craft beverages that bring our Purpose and Values to life. You’ll contribute to a welcoming guest experience and help maintain the warm Caribou atmosphere across shifts.

No prior experience is required; you’ll learn on the job, rotate between barista and greeter roles, handle cash, and support a fast-paced, friendly team dedicated to hospitality and quality.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee and hospitality

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone’s day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou’s operating standards for quality and safety
• Anticipates what’s needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner’s mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills

Customer service

Fast-paced environment

Flexible schedule

Passion for coffee

Job description

Caribou Coffee is seeking a Team Member to deliver day-making guest service and craft beverages that bring our Purpose and Values to life. You’ll contribute to a welcoming guest experience and help maintain the warm Caribou atmosphere across shifts.

No prior experience is required; you’ll learn on the job, rotate between barista and greeter roles, handle cash, and support a fast-paced, friendly team dedicated to hospitality and quality.