Guest Experience & Bakery Joy Specialist

Nothing Bundt Cakes #269; Mentor (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

Competitive salary

Employee discounts

Job summary

Nothing Bundt Cakes #269 in Mentor, OH is hiring a Joy Creator to serve guests in person and over the phone with celebration solutions in a warm, welcoming environment. No experience required; we will train the right person.

The role includes helping Crafting, light cleaning, and clerical tasks while upselling balloons and retail items. Starting wage is $12.00 per hour, plus performance-based earnings and other perks.

Qualifications

• No experience required; we will train the right person.

Responsibilities

• Abides by all NbC policies and procedures
• Upholds NbC's image and brand
• Keeps case in retail area stocked with Bundtlets, 8", and 10" cakes, and back-up sample trays
• Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
• Folds cake boxes
• Introduces walk-in guests to our bakery and provides guest tour presentations
• Assists guests with walk-in orders while using creative celebration solutions
• Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
• Assists phone guests by placing incoming orders
• Acts as last line of defense for ensuring brand standards are met
• Operates point of sale (POS) system with accuracy and efficiency
• Gathers guest email addresses
• Maintains a strong knowledge of NbC's products, prices, and promotions
• Keeps retail area clean, swept, and neatly merchandised
• Dusts all retail surfaces, including all counter tops, and POS stations
• Performs duties assigned by Crafting department such as fluffing bows and making design pieces
• Assists other departments as necessary

Skills

Customer service

Job description

Nothing Bundt Cakes #269 in Mentor, OH is hiring a Joy Creator to serve guests in person and over the phone with celebration solutions in a warm, welcoming environment. No experience required; we will train the right person.

The role includes helping Crafting, light cleaning, and clerical tasks while upselling balloons and retail items. Starting wage is $12.00 per hour, plus performance-based earnings and other perks.