Guest Experience Attendant — Spa & Wellness

Bathhouse; New York (NY); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, Vision, and Dental insurance

Complimentary unlimited admission

50% discount on services, retail, and餐

Résumé du poste

You will perform light cleaning, assist guests, restock towels and supplies, and coordinate with Facilities to address maintenance issues, contributing to a serene wellness-and-social atmosphere.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service; experience in hospitality, wellness, spa, or luxury environments strongly preferred.
• Comfortable performing light cleaning duties in guest-facing spaces.
• Comfortable standing and squeegeeing for long periods of time.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
• Willingness to obtain Adult CPR and First Aid certification (training support provided).
• Reliable, punctual, and professional; consistent attendance is an essential function of the role.
• Strong verbal communication skills and a calm, guest-first demeanor.

Responsabilités

• Conduct regular walkthroughs of Bathhouse amenities to ensure a serene, immaculate, and elevated guest experience.
• Maintain unobstructed floors and pathways to support guest safety, comfort, and relaxation.
• Squeegee floors regularly to keep walkways dry and slip-free.
• Serve as a knowledgeable presence within the space, confidently answering guest questions about Bathhouse offerings with warmth, discretion, and professionalism.
• Preserve the visual and operational standards of the amenities by collecting used towels, water bottles, slides, and other guest items in a timely manner.
• Observe and report any maintenance or functionality concerns within the amenities areas, submitting service tickets to the Facilities team as needed.

Connaissances

Customer service

Hospitality

Wellness knowledge

Communication

CPR/First Aid readiness

Formation

High school diploma or equivalent

Description du poste

You will perform light cleaning, assist guests, restock towels and supplies, and coordinate with Facilities to address maintenance issues, contributing to a serene wellness-and-social atmosphere.