Guest Experience Associate – Wine, Spirits & Retail

ABC Fine Wine & Spirits; Boca Raton (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacation and PTO

Tuition reimbursement

Wine & spirits training

Wellness insurance (health)

Dental and vision plans

Company 401K

Employee discounts

EAP

Pet insurance

Job summary

ABC Fine Wine & Spirits is seeking enthusiastic Retail Team Members in Boca Raton, FL to welcome guests, manage transactions, and maintain a clean, well-stocked store. You will assist with merchandising, restocking, and gift-wrapping while promoting our wide selection of wines, spirits, beers, and cigars.

Able to work nights, weekends, and holidays with a friendly, can-do attitude. The role requires 21+ and no prior retail experience is necessary; customer-facing experience is a plus.

Qualifications

• Must be 21 years of age or older.
• Flexible schedule including nights, weekends, and holidays as business needs demand.
• No prior retail experience required, though previous customer-facing experience is a plus.

Responsibilities

• Greet guests upon entry and provide prompt, friendly service throughout their visit.
• Operate POS system accurately, process transactions, apply discounts, verify rewards accounts, and ensure age verification compliance.
• Maintain Responsible Vendor status for alcohol and tobacco purchases while operating POS or tasting areas.
• Promote ABC’s wide selection of wine, spirits, beer, and cigars; highlight Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation to meet store goals.
• Receive, unload, and stock store deliveries; manage invoices.
• Keep store, stockroom, and guest areas clean, safe, and organized.
• Provide wrapping service and assemble gift baskets; offer carryout when needed.
• Stay current on training, policies, and product knowledge to ensure a high-quality guest experience.
• Perform additional duties as assigned by Store Leadership.

Skills

Customer service

Cash handling

POS operation

Teamwork

Tools

POS system

Job description

ABC Fine Wine & Spirits is seeking enthusiastic Retail Team Members in Boca Raton, FL to welcome guests, manage transactions, and maintain a clean, well-stocked store. You will assist with merchandising, restocking, and gift-wrapping while promoting our wide selection of wines, spirits, beers, and cigars.

Able to work nights, weekends, and holidays with a friendly, can-do attitude. The role requires 21+ and no prior retail experience is necessary; customer-facing experience is a plus.